Unify the hotel stars in the European firmament and make them comparable is the task that the Hotelstars Union. Focus of the star family is a harmonised hotel classification with common criteria and procedures in order to create transparency and security for the guest, but also to strengthen the reputation and quality of the hotel industry and thus hotel marketing.

• 100 % of the rooms with shower/WC or bath tub/WC
• Daily room cleaning (with opt-out possibility)
• 100 % of the rooms with TV service and with remote function
• WIFI internet access in the public areas and in the rooms
• Table and chair
• Soap or body wash
• Offer of sanitary products on demand (e.g. toothbrush, toothpaste, shaving kit)
• Bath towels
• Reception service
• Cashless payment
• Extended breakfast
• Beverage offer in the hotel
• Deposit possibility

• Breakfast buffet
• Reading light next to the bed
• Body wash or shower gel
• Linen shelves
• Bath and hand towels
• Bilingual staff
• Sewing kit and shoe polish utensils on demand

• 10 hours staffed reception service, available via digital communication or telephone 24 hours
• Lounge suite at the reception area, luggage service on demand
• Beverage offer in the room
• Device for internal and external communication on demand
• Audio or multimedia entertainment
• Hair-dryer, cleansing tissue
• Dressing mirror, adequate place or rack to put the luggage/suitcase
• Laundry and ironing service
• Additional pillow and additional blanket on demand
• Systematic complaint management system
• Bilingual, hotelown website

• 16 hours staffed reception service, physically available via digital communication or telephone 24 hours
• Lobby with seats and beverage service, hotelbar or lounge area
• Breakfast buffet with service or equivalent breakfast menu card
• Minibar or maxibar or 16 hours beverages via room service
• Comfortable seating (upholstered armchair/couch) with side table/shelf
• Bath robe and slippers on demand
• Cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror, large storage surface in the bathroom
• International TV channels

• 24 hours staffed reception service, physically available via digital communication or telephone 24 hours
• Valet parking service
• Concierge
• Shuttle or limousine service
• Luggage service
• Personalized greeting for each guest with flowers or a present in the room
• Minibar and food and beverage offer via room service during 24 hours
• Internetdevice in the room on demand
• Safe in the room
• Ironing service (return within 1 h), shoe polish and sewing service
• Turndown service in the evening
• Breakfast menu card via room service